We collect client information to provide better services to all clients. Rid-X collects information in various ways including the information you give us. We require clients to provide us with some of their information before we can provide pest control services. These information may include your name, telephone number, email address, business address if applicable, and the credit card to store with your account, especially for clients who hire us for monthly, bi-monthly, and quarterly pest control services.
We also collect information we get from clients’ use of our services. We collect information of the services that each of our clients use and how they use them. When you call us for pest control services, we may collect information about your physical location.
We use clients’ information to provide, protect, and improve our services. We also use our clients’ information to come up with tailored pest control services. When you contact Rid-X, we keep a record of your information so that we can follow up on your issue and ensure that it is promptly resolved. We also keep our clients’ contact details so that we can inform them of service changes and improvements.
Whenever clients use our services, we provide them with the freedom to access their personal information whenever they want. If the information we have is wrong, we offer our clients the opportunity to quickly update or delete it unless we have to keep the information for legitimate business or legal reasons. We may ask you to provide proof of identity in order to act on your request to update your personal information. We have a right to reject requests that are unreasonably repetitive, require technical support, risk the privacy of other clients, or are simply impractical.
Where we provide opportunities for information update or correction, we will do so at no extra cost to our client unless where the information update or correction would require disproportionate effort. We strive to protect clients’ information from malicious or accidental damage or destruction.